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Holtzblatt & Jones, 1993
Holtzblatt, K., & Jones, S. (1993). Contextual inquiry: A participatory technique for system design. In Schuler, D., & Namioka, A. (Eds.), Participatory design: Principles and practices, 177-210. Hillsdale, NJ: Lawrence Erlbaum Associates. Excerpt reprinted in Baecker, R. M., Grudin, J., Buxton, W. A. S., & Greenberg, S. (Eds.) (1995), Readings in human-computer interaction: Toward the year 2000, 241-253. 2nd ed. San Francisco, CA: Morgan Kaufmann Publishers.
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