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Holtzblatt et al., 2004

Holtzblatt, K., Wendell, J. B., & Wood, S. (2004). Rapid contextual design: A how-to guide to key techniques for user-centered design. San Francisco, CA: Morgan Kaufmann Publishers.
Publisher's Page: http://www.bh.com/mk/default.asp?ISBN=0-12-354051-8
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Contextual Design