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Gould, 1988
Gould, J. D. (1988). How to design usable systems. In Helander, M. (Ed.), Handbook of human-computer interaction, 757-789. Amsterdam, The Netherlands: North-Holland. Excerpt reprinted in Baecker, R. M., Grudin, J., Buxton, W. A. S., & Greenberg, S. (1995), Readings in human-computer interaction: Toward the year 2000, 93-121. 2nd ed. San Francisco, CA: Morgan Kaufmann Publishers.
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