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Carroll & Rosson, 1996
Carroll, J. M., & Rosson, M. B. (1996). Getting around the task-artifact cycle: How to make claims and design by scenario. In Rudisill, M., Lewis, C., Polson, P. B., & McKay, T. D. (Eds.), Human-computer interface design: Success stories, emerging methods, and real-world context, 229-268. San Francisco, CA: Morgan Kaufmann Publishers.
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