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Randall et al., 1995

Randall, D., Rouncefield, M., & Hughes, J. A. (1995). Chalk and Cheese: BPR and ethnomethodogically informed ethnography in CSCW. Proceedings of ECSCW 95, 325-340. Dordrecht, The Netherlands: Kluwer Academic Publishers.
http://www.comp.lancs.ac.uk/sociology/staff/rouncefield/Fieldwork/BPR.html