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J. R. Lewis, 1999
Lewis, J. R. (1999). Tradeoffs in the design of the IBM computer usability satisfaction questionnaires. In Bullinger, H.-J., & Ziegler, J. (Eds.), Human-computer interaction: Ergonomics and user interfaces, 1023-1027. Proceedings of HCI International 99, Volume 1. Mahwah, NJ: Lawrence Erbaum Associates.
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