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Jokela & Iivari, 2001
Jokela, T., & Iivari, N. (2001). Usability capability assessments: Experimenting and developing usability maturity models. Proceedings of IHM-HCI 2001, Volume 2.
http://www.kessu.oulu.fi/IHM_HCI2001_Jokela.pdf
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