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John, B. E., & Marks, S. J. (1997). Tracking the effectiveness of usability evaluation methods. Behaviour & Information Technology, 16, 4&5, 188-202. Also published as School of Computer Science Technical Report CMU-CS-96-160, Human-Computer Interaction Institute Technical Report CMU-HCII-96-102. Pittsburgh, PA: Carnegie Mellon University.
PostScript: http://reports-archive.adm.cs.cmu.edu/anon/1996/CMU-CS-96-160.ps