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Jacobsen et al., 1998
Jacobsen, N. E., Hertzum, M., & John, B.E. (1998). The evaluator effect in usability studies: Problem detection and severity judgments. Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting, 1336-1340. Santa Monica, CA: HFES.
PDF: http://www.akira.ruc.dk/~mhz/Research/Publ/HFES1998_preprint.pdf
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