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Hertzum & Jacobsen, 1999
Hertzum, M., & Jacobsen, N. E. (1999). The evaluator effect during first-time use of the cognitive walkthrough technique. In Bullinger, H.-J., & Ziegler, J. (Eds.), Human-computer interaction: Ergonomics and user interfaces, 1063-1067. Proceedings of HCI International 99, Volume 1. Mahwah, NJ: Lawrence Erbaum Associates.
PDF: http://www.akira.ruc.dk/~mhz/Research/Publ/HCII1999_preprint.pdf
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