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Hartson, H. R., Andre, T. S., Williges, R. C., & van Rens, L. (1999). The user action framework: A theory-based foundation for inspection and classification of usability problems. In Bullinger, H.-J., & Ziegler, J. (Eds.) Human-computer interaction: Ergonomics and user interfaces, 1058-1062. Proceedings of HCI International 99, Volume 1. Mahwah, NJ: Lawrence Erlbaum Associates.