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Grønbæk & Mogensen, 1997

Grønbæk, K., & Mogensen, P. (1997). Informing general CSCW product development through cooperative design in specific work domains. Computer Supported Cooperative Work, 6, 4, 275-304.
PDF: http://www.daimi.au.dk/~kgronbak/homepage/pubs/COSU173SCD.pdf