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Grønbæk et al., 1993

Grønbæk, K., Grudin, J., Bødker, S., & Bannon, L. (1993). Achieving cooperative system design: Shifting from a product to a process focus. In Schuler, D., & Namioka, A. (Eds.), Participatory design: Principles and practices, 79-97. Hillsdale, NJ: Lawrence Erlbaum Associates.
http://www.ul.ie/~idc/library/papersreports/LiamBannon/14/PDbkfin.html