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Gould et al., 1997
Gould, J. D., Boies, S. J., & Ukelson, J. (1997). How to design usable systems. In Helander, M. G., Landauer, T. K., & Prabhu, P. V. (Eds.), Handbook of human-computer interaction, 2nd ed., 231-254. Amsterdam, The Netherlands: North-Holland.
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