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Frøkjær & Hornbæk, 2004

Frøkjær, E., & Hornbæk, K. (2004). Studying usability evaluation to improve its practical utility. Proceedings of 4th Danish Human-Computer Interaction Research Symposium.
PDF: http://www.diku.dk/~kash/papers/DanishResearchSymposium2004_froekjaer.pdf