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Dourish & Edwards, 2000

Dourish, P., & Edwards, K. (2000). A tale of two toolkits: Relating infrastructure and use in flexible CSCW toolkits. Computer Supported Cooperative Work, 9, 1, 33-51.
PDF: http://ftp.ics.uci.edu/pub/jpd/papers/1999/jcscw-two-toolkits.pdf