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Dourish, 1997

Dourish, P. (1997). Accounting for system behaviour: Representation, reflection and resourceful action. In Kyng, M., & Mathiassen, L. (Eds.), Computers and design in context, 145-170. Cambridge, MA: The MIT Press.
PDF: http://ftp.ics.uci.edu/pub/jpd/papers/1995/cic95-accounts.pdf