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del Galdo et al., 1986
del Galdo, E. M., Williges, R. C., Williges, B. H., & Wixon, D. R. (1986). An evaluation of critical incidents for software documentation design. Proceedings of the Human Factors Society 30th Annual Meeting, 19-23. Santa Monica, CA: HFES. Reprinted in Perlman, G., Green, G. K., & Wogalter, M. S. (Eds.) (1995), Human factors perspectives on human-computer interaction: Selections from Proceedings of Human Factors and Ergonomics Society Annual Meetings 1983-1994, 38-42. Santa Monica, CA: HFES.
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