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Cronholm et al., 1999
Cronholm, S., Ågerfalk, P. J., & Goldkuhl, G. (1999). From usability to actability. In Bullinger, H.-J., & Ziegler, J. (Eds.), Human-computer interaction: Ergonomics and user interfaces, 1073-1077. Proceedings of HCI International 99, Volume 1. Mahwah, NJ: Lawrence Erbaum Associates.
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