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Conklin & Burgess-Yakemovic, 1996
Conklin, E. J., & Burgess-Yakemovic, K. C. (1996). A process-oriented approach to design rationale. In Moran, T. P., & Carroll, J. M. (Eds.), Design rationale: Concepts, techniques, and use, 393-427. Mahwah, NJ: Lawrence Erlbaum Associates.
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