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Bjerknes et al., 1991

Bjerknes, G., Bratteteig, T., & Espeseth, T. (1991). Evolution of finished computer systems: The dilemma of enhancement. Scandinavian Journal of Information Systems, 3, 25-45.
PDF: http://www.e-sjis.org/journal/volumes/volume03/articles/02_bjerknes_p25-45.pdf