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Bevan & Bogomolni, 2000

Bevan, N., & Bogomolni, I. (2000). Incorporating user quality requirements in the software development process. Proceedings of QWE2000, 4th International Software & Internet Quality Week Conference, November 20-24, 2000, Brussels, Belgium, 1192-1204.
http://www.soft.com/QualWeek/QWE2K/Papers.pdf/Bevan.pdf

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