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Bentley & Dourish, 1995

Bentley, R., & Dourish, P. (1995). Medium versus mechanism: Supporting collaboration through customisation. Proceedings of ECSCW 95, 133-148. Dordrecht, The Netherlands: Kluwer Academic Publishers. Also published as Technical Report EPC-1995-107. Cambridge, UK: Rank Xerox.
CiteSeer: http://citeseer.ist.psu.edu/bentley95medium.html

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