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Anderson, 1997
Anderson, R. J. (1997). Work, ethnography and system design. In Kent, A., & Williams, J. G. (Eds.), Encyclopedia of Microcomputers, Volume 20, 159-183. New York, NY: Marcel Dekker. Also published as Technical Report EPC-1996-103. Cambridge, UK: Rank Xerox.
PDF: http://www.xrce.xerox.com/Publications/Attachments/1996-103/EPC-1996-103.pdf
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